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Frequently Asked Questions

Here we have compiled a list of the questions most often asked by our clients. If you do not find your answers here however, please feel free to drop us an email and we would be happy to help you in any way we can. Happy bouncing!

What is the difference between a bouncer, moonwalk, moonbounce, spacewalk, or inflatable?
Nothing! All of these terms refer to your basic inflatable bouncing amusement we have all grown up with. It just depends on where you hail from. They are all loads of fun and a great addition to any party or celebration. (of course we're just a bit biased..)

How do I go about reserving an inflatable from you?
You can make your reservation by calling us at 850-933-3357 8 am to 7pm 7 days a week or you can inquire about availability by email at dbbarneso@yahoo.com .

How can I pay for my rental?
We offer a lot of flexibility in payment methods. We gladly accept cash, Visa, Mastercard and Discover via PayPal..

Is a deposit required?
Yes, a $40 deposit is required for every $200 of equipment reserved.

When do I pay the remaining balance?
Payment is due at time of delivery of the unit(s).
If you are paying by credit card, please let us know in advance so that we may process your card the morning of your party.

How much room do I need?
You will need to add at least 2 feet around the perimeter, so approximately 17' x 17' for a 15' x 15' bouncer. If you're not sure what size your yard is, you can measure it or "walk it off" heel to toe in a man's shoe (it'll be about 1 foot per step) to approximate. If you can imagine two parked cars side by side in your set up area, most likely we can fit the unit in that area. Don't forget your vertical clearance! You'll need an area free of low wires and branches, about 16-17 feet high.

How much room do you need to bring the bouncer in?
A standard walk through gate is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). If a person can comfortably walk through, we can fit the bouncer through too!

How many children can fit in a bouncer?
Generally speaking, between 5 and 7 kids at one time. This really depends on the size of the children and activities planned.

Are your units safe? Will you teach me how to have a safe day of fun?
Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.

How much does it cost?
Pricing is subject to change at any time. We try to keep our prices as reasonable as possible. For current pricing check our pricing page.

Are the bouncers clean?
Yes. All 3Ds Bouncers units are thoroughly cleaned between each use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to each client. This way, you are always guaranteed a unit that is safe, clean and in good working order.

It's pretty hot outside. Does it get hot inside the inflatables?
Actually, it stays very comfortable inside the equipment. The moonwalks lose air with every bounce (that is what makes them bouncy- the loss and refilling of air!) so it is usually breezy and cool inside. Plus, each moonwalk has a roof that shades the bounce area. This applies to most of the year however afternoons in the middle of the summer are not recommended unless the setup area is shaded. During these months we recommend an evening "Bounce" under the stars or an earlier morning rental.

What if it rains?
We do not operate our moonwalks in high winds or rain. If recent weather has caused the bounce area to become muddy, you will need to locate an alternate location. Safety is our first concern.
If your event may be cancelled due to weather, you will be called 2 hours in advance. You may cancel at this time and receive a refund of your deposit. Please see our Refund Policy for more information.

What are the appropriate ages for bouncing?
Ages 2-12 years. Some older teenager parties are permissible; call or e-mail for details if you're not sure.

Do you deliver to my area?
3Ds Bouncers serves all of the Big Bend Tallahassee Vicinity including Tallahassee, Florida, Quincy, Wakulla, Crawfordville, Havana, Maddison, and Sopchopy, with no delivery charges!. We can deliver beyond these areas, however a delivery charge may apply.

Do you set up in parks?
Yes we do! The Leon County area offers many beautiful parks for parties and special occasions. You will need to verify in advance though, whether the parks have any limitations on inflatables and make sure power is available and is within 75' of your proposed location.

What if there is no power?
No problem. We can also provide a small power generator to run the blower for your moonwalk. (There will be an additional charge for this rental. Give us a call for details.)

My yard slopes a bit- will that be OK?
Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area.

Does it need electricity? How much does it use?
Yes. We will bring a 50 or 100 foot extension cord with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately $0.14 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.

Does 3Ds'Bouncers supply balls for the bouncers that come with basketball hoops?
No, you must provide your own small, soft playground balls to use with the basketball hoops.

Do I supply the hose and water for the slide?
Yes, you will need to supply a hose long enough to reach the slide from your water faucet.

What are the requirements for setting up the Dunk Tank?
You will need at least a 9 foot square area on grass or concrete that is within 100 feet of a water source. You will be responsible for providing the water necessary for filling the tank.

What time do you deliver and pickup the bouncer?
Rental periods vary. The typical range of rental time is 4 or 5 hours to all day (7 or 8 hours). You decide on the specific time you want the bouncer set up by and we'll have the equipment set up between 30 minutes and 2 hours before that start time. Also, you do not pay for our set up time, all rental periods are jumping time only! Pick up is based on the number of hours you rent for. If you have special requirements for an exact setup or pick up time, (for example, your event is in a location that you have rented for a specific amount of time) let us know.

What are your hours of operation?
Our office is open from 8am to 7pm weekdays. Our customer support lines are open continually on the weekends. If you happen to get voicemail at any time, please leave your name and number and we will get back to you as soon as possible. Our curfews for picking up are generally 8 pm.

How far in advance do I need to order?
We suggest 3-5 weeks before your scheduled party date. However, we generally have inventory available for last minute bookings, if you are not too picky about style preference. All units are booked on a first come first served basis.

My party is tomorrow. Can I still get a rental?
Maybe! Give us a call and we will try to work it in.

Is it cheaper if we pickup the bouncer ourselves?
No. In fact, 3Ds'Bouncers does not allow for this. All of our drivers are trained as professional installers and are certified by 3D's Bouncers to be the exclusive installer of our equipment. Our insurance requires that our installers do an onsite inspection as well. Where the safety of your children is concerned, we do not take any chances.

How much ice do I need for the Snow Cone Machine?
We recommend 1/2 pound of ice per serving. For example, if you are making 50 servings you will need approximately 25 pounds of ice.


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